Remote Controlling Devices Using the SOTI MobiControl Plugin
Before you begin
Note: This is a legacy feature. Whenever possible, use SOTI Assist for remote control sessions.
Android Enterprise devices must have an Android Enterprise plugin installed.
About this task
Note: Android devices with work profiles and iOS devices can only be remote-viewed.
To initiate a remote control session on a device:
Procedure
Results
Note: On the Microsoft Edge browser, Enhanced Protected Mode (EPM) is enabled by default. EPM can block the connection required for the remote control plugin. If blocked, Edge may prompt you to continuously reinstall the SOTI MobiControl plugin for Remote Control. To correct this issue, open Windows PowerShell as an administrator and run the following command:
CheckNetIsolation LoopbackExempt -a -n="Microsoft.MicrosoftEdge_8wekyb3d8bbwe"